Auto-Triage Incoming Tickets
AI agents classify every incoming ticket by priority and type – billing, shipping, product question, complaint – and route it to the right team or queue. No manual sorting required.
AI agents that work inside Gorgias
Automate ticket triage, customer responses, and multi-channel communication – all within Gorgias. Purpose-built AI agents that handle the repetitive support work so your team can focus on the conversations that matter most.
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Ticket auto-triage
Smart responses
Multi-channel
Complete audit trail
Without AI
Your support team manually reads every ticket, decides who should handle it, drafts responses from scratch, and chases order status updates across systems. Ticket volume keeps growing, response times creep up, and inconsistent replies frustrate customers.
Manual triage
Inconsistent responses
Slow resolution
Customer churn
With Sprigr + Gorgias
AI agents triage incoming tickets by priority and type, draft accurate responses from your knowledge base, handle routine enquiries end to end, and escalate complex issues with full context. Your team focuses on the conversations that need a human touch.
Auto-triage
Smart drafts
Instant resolution
Happy customers
What AI agents do inside Gorgias
From ticket triage to after-hours coverage, AI agents handle the support tasks that consume your team’s time.
Draft Responses from Your Knowledge Base
Agents pull answers from your product documentation, FAQs, and past tickets to draft accurate, on-brand responses. Your team reviews and sends – or lets the agent handle it automatically.
Handle Order Status Enquiries
Agents connect to your e-commerce platform via webhooks, pull real-time order and tracking data, and respond to “where is my order?” tickets without human involvement.
Manage Returns & Refund Workflows
From initiating a return label to processing refund approvals, AI agents walk customers through the entire returns process and update ticket status at every step.
Escalate Complex Issues with Full Context
When a ticket needs human attention, the agent escalates it with a complete summary – customer history, order details, sentiment analysis, and suggested actions. Your team picks up with zero context-switching.
After-Hours Ticket Coverage
AI agents respond to customers around the clock. Routine tickets are resolved instantly. Urgent issues are flagged and escalated. No ticket sits unanswered overnight.
Up and running in under an hour
Connect Gorgias, train the agent on your knowledge base, and let it handle tickets.
1
Connect Gorgias
Authenticate your Gorgias account with a secure OAuth flow. Sprigr encrypts your credentials at rest and only decrypts when agents need to access Gorgias. Your data stays in your isolated environment.
2
Train on your knowledge base
Point the agent at your product docs, FAQs, macros, and past ticket history. It learns your brand voice, policies, and common resolution paths – then uses that knowledge to draft accurate responses.
3
Let agents handle tickets
The agent starts triaging and responding to tickets immediately. Monitor every action through a complete audit trail. Adjust rules, escalation thresholds, and auto-response permissions as your team gets comfortable.
Multi-channel out of the box. Sprigr agents work alongside Gorgias across Gmail, Slack, WhatsApp, live chat, and social media – giving your customers a consistent experience on every channel.
Frequently asked questions
What can AI agents do inside Gorgias?
AI agents can auto-triage incoming tickets by priority and type, draft responses using your knowledge base and macros, handle order status enquiries via webhook integrations, manage returns and refund workflows, escalate complex issues with full context summaries, and provide after-hours ticket coverage across all channels.
What types of tickets can the agent handle?
Agents handle a wide range of support tickets – order status enquiries, shipping and tracking questions, returns and refunds, product information requests, billing questions, and account issues. You control which ticket types the agent resolves automatically versus which it drafts a response for human review.
How does human handoff work?
When a ticket exceeds the agent’s confidence threshold or matches your escalation rules, it’s routed to a human agent with a complete context package – customer history, order details, sentiment analysis, conversation summary, and suggested next steps. Your team picks up exactly where the AI left off with zero context loss.
Is my Gorgias data secure?
Yes. Sprigr Team uses physically isolated infrastructure per company. Your Gorgias credentials are encrypted at rest and only decrypted at runtime when the agent needs them. There are no shared databases between customers, and every agent action is logged with a complete audit trail.
How long does setup take?
Most teams are up and running in under an hour. Connect your Gorgias account, point the agent at your knowledge base and macros, set your escalation rules, and it starts triaging tickets. No coding required – the agent learns your policies through natural language instructions.
Ready to clear the ticket backlog?
AI agents purpose-built for customer support teams using Gorgias. Set up in under an hour.
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