Your customers expect instant answers at every hour. AI agents handle support tickets, order enquiries, returns, and multi-channel communication – so your team focuses on growing the business, not drowning in repetitive support requests.
Start Free — No Credit CardSupport tickets pile up overnight. “Where is my order?” messages flood every channel. Returns sit unprocessed for days. Agents copy-paste the same tracking links hundreds of times. Peak season breaks the team. Customer satisfaction drops, reviews suffer, and repeat buyers go elsewhere. Every hour of delayed response increases cart abandonment. 58% of shoppers who contact you will never hear back — and never buy.
Every ticket is triaged and answered instantly. Order status enquiries resolve themselves. Returns and refunds follow your policies automatically. Your support team handles only the conversations that truly need a human – and they get there with full context already loaded.
Every repetitive support task, automated and running across every channel around the clock.
AI agents connect directly to Gorgias and resolve tickets automatically. Common enquiries like shipping timelines, order changes, and product questions are handled without human intervention – tagged, responded to, and closed.
Real-time order and shipment updates from Shopify, WooCommerce, or your OMS flow into the agent via webhooks. Customers get accurate tracking information instantly – no more agents looking up orders manually.
Feed the agent your product catalogue, sizing guides, ingredient lists, and FAQs. It answers pre-sale questions accurately – converting browsers into buyers by giving them the detail they need to purchase with confidence.
Email, live chat, WhatsApp, Slack, and social DMs – all handled from one agent with consistent tone and context. Customers get the same quality response regardless of how they reach out.
The agent walks customers through your returns policy, generates return labels, initiates refunds based on your rules, and updates the ticket – all without a support rep touching it. Edge cases are escalated with full context.
AI agents monitor new product reviews and flag negative feedback for immediate attention. Respond to unhappy customers before a one-star review becomes permanent – turning complaints into recovery opportunities.
No developer needed. No migration. Just connect and configure.
Connect your e-commerce platform, Gorgias helpdesk, and any channels your customers use – email, chat, WhatsApp. Credentials are encrypted and stored securely in your isolated environment.
Set rules in plain English – “auto-resolve WISMO enquiries with live tracking data, process returns under $50 without approval, escalate sizing complaints to a senior rep with full order history attached.”
Order status questions, return requests, and pre-sale enquiries start resolving without human intervention. Your team only sees the conversations that genuinely need them – and peak season no longer means hiring sprees.
Already using Gorgias? Sprigr Team integrates directly – AI agents triage tickets, resolve common enquiries, tag conversations, and escalate complex issues inside Gorgias automatically.
AI agents handle the repetitive support work that buries e-commerce teams. They resolve order status enquiries, process returns against your policies, answer pre-sale product questions from your catalogue, and manage conversations across email, chat, and social channels. Think of it as a support agent who works every shift, never burns out during peak season, and knows your entire product line.
The agent receives real-time order and shipping data via webhooks from your e-commerce platform. When a customer asks “where is my order?” the agent looks up the order, pulls the latest tracking status, and sends an accurate response – all in seconds. No more agents manually searching through Shopify admin or copying tracking numbers from carrier websites.
Yes. Sprigr Team has a deep integration with Gorgias. AI agents read incoming tickets, respond to customers, apply tags, add internal notes, and close resolved conversations directly inside Gorgias. Everything the agent does appears in your Gorgias dashboard exactly as if a support rep handled it.
E-commerce businesses using AI support automation typically resolve 60–80% of tickets without human involvement. For a store handling hundreds of tickets per day, that means your team focuses only on complex issues – refund disputes, damaged goods, and VIP customers – while the AI handles everything else. The result is faster response times, fewer hires during peak season, and happier customers.
No. Most e-commerce businesses are up and running in under an hour. Connect Gorgias and your e-commerce platform, upload your product catalogue and returns policy, tell the agent what to handle in plain English, and it starts resolving tickets. No coding, no developer required.
Sprigr agents are configured in your brand’s voice. You write the persona in plain English — tone, vocabulary, escalation rules. The AI sounds like your best support rep, not a generic chatbot.
AI agents built for e-commerce businesses. Up and running in under an hour.
Start Free — No Credit Card