Your brand deserves better than canned responses and generic post-purchase emails. AI agents deliver a premium customer experience at every touchpoint – driving down CAC through better retention and pushing LTV up with automated win-back, cross-sell, and proactive support.
Start Free — No Credit CardEvery promo spike buries your team in tickets. Post-purchase emails are generic templates – or missing entirely. First-time buyers never convert to repeat customers because nobody followed up. Returns drag on for days, killing the experience you worked so hard to build. Meanwhile, CAC keeps climbing because your unit economics depend on repeat purchases that aren’t happening. In D2C, brand experience is everything. 58% of unanswered messages are customers who’ll never come back.
Every customer gets the white-glove experience your brand promises – without a 30-person CX team. Shipping updates go out proactively. Win-back sequences fire at the exact moment your cohort data says they’re at risk. Returns process instantly in your brand voice. Your team stays focused on product and creative while retention and LTV take care of themselves.
Every touchpoint that shapes your unit economics – automated and on-brand, around the clock.
Branded shipping updates, delivery confirmations, and review requests sent at every stage of the post-purchase journey. This is where retention starts – every touchpoint reinforces the experience and primes the next purchase, without your team lifting a finger.
Win-back sequences for lapsed buyers, replenishment reminders, loyalty nudges, and re-engagement campaigns – all triggered by purchase history and cohort behaviour. This is how you bend the LTV curve without adding headcount or inflating CAC with paid re-acquisition.
AI agents work inside Gorgias to categorise, prioritise, and respond to support tickets. Common questions – order status, sizing, ingredients – are resolved instantly. Complex issues are escalated with full context.
Agents use your product knowledge base to suggest complementary items, upsells, and bundles that make sense for the customer. Every recommendation is grounded in real catalog data – protecting your brand from the generic, off-tone suggestions that erode trust.
Customers initiate returns through a simple conversation. The agent verifies eligibility, generates labels, processes refunds or exchanges, and updates your systems – no manual intervention required.
Track mentions, reviews, and comments across channels. AI agents flag negative sentiment, draft responses, and escalate issues before they snowball – protecting your brand reputation around the clock.
No developers needed. No complex integrations. Just tell the agent what to handle.
Connect your helpdesk, Gmail, WhatsApp, and social DMs – every channel your customers use to reach you. Credentials are encrypted and stored securely in your isolated environment.
Map the customer journey in plain English – “send a shipping confirmation with estimated delivery, request a review 5 days after it arrives, trigger a personalised win-back offer if no reorder in 60 days.”
Shipping updates, review requests, and win-back offers go out on autopilot. Support tickets resolve instantly in your brand voice. Repeat purchase rates climb while your team focuses on product and creative – not inbox management.
Already using Gorgias? Sprigr Team integrates directly – AI agents triage tickets, respond to customers, tag conversations, and escalate issues inside Gorgias automatically. Also connects with Gmail, Slack, WhatsApp, and webhooks.
AI agents own the repetitive work that keeps D2C teams from building the brand. They resolve support tickets in your brand voice, send personalised post-purchase sequences, run retention workflows triggered by real customer behaviour, process returns instantly, and recommend products from your catalogue. The payoff: a premium CX at scale, lower CAC through organic retention, and higher LTV from automated re-engagement – the unit economics every founder is chasing.
Yes. Sprigr Team integrates directly with Gorgias. AI agents triage incoming tickets, respond to common questions (order status, sizing, returns), tag and categorise conversations, and escalate complex issues to your team with full context. Everything happens inside Gorgias – no context switching required.
Basic chatbots follow rigid decision trees and break when customers go off-script. Sprigr’s AI agents understand natural language, pull real data from your systems, take actions like processing returns or sending shipping updates, and learn from your knowledge base. They don’t just answer questions – they handle complete workflows end to end.
This is non-negotiable for D2C – and it’s built in from day one. You define your brand voice, tone, and guardrails in plain English. The agent follows them in every interaction: support replies, post-purchase emails, review requests, win-back offers. Your customers get a consistent, on-brand experience across every channel – not some robotic chatbot tone that cheapens what you’ve built.
No. Most D2C brands are up and running in under an hour. Connect your helpdesk and communication tools, define your customer journeys in plain English, and the agent starts working. No coding, no developers required. You can adjust rules and workflows at any time as your brand evolves.
You define the voice. Sprigr agents are configured with your tone, vocabulary, and brand guidelines in plain English. The AI responds like your best team member, not a generic support bot.
AI agents built for direct-to-consumer brands. Up and running in under an hour.
Start Free — No Credit Card