Skill-Based Assignment
Commercial projects to your commercial team. Residential callouts to residential sparkies. Specialised work to certified specialists. The AI applies your dispatch rules consistently every time.
AI scheduling that puts the right technician on the right job
Stop dispatching manually. AI agents assign jobs based on technician skills, location, and availability – then handle reschedules, cancellations, and customer notifications automatically. All within simPRO.
Start Free — No Credit Card
Skill-based dispatch
Location-aware
Auto reschedule
simPRO native
Manual scheduling
Your dispatcher checks availability on a whiteboard or spreadsheet. Calls the technician. Updates simPRO. Sends the customer a confirmation. Then a cancellation comes in and the whole process starts again. Meanwhile, three more jobs are waiting to be booked.
Check availability
Call technician
Update system
Notify customer
AI scheduling
Job comes in. AI checks availability, skills, and location in seconds. Assigns the best technician. Updates simPRO. Notifies the customer. Done. If a cancellation comes in, the AI reassigns and fills the gap automatically.
Job arrives
AI matches tech
Booked in simPRO
Customer notified
Smart scheduling, not just scheduling
AI that considers every factor a good dispatcher would – but faster and more consistently.
Location-Aware Dispatch
The AI considers technician locations when assigning jobs. Minimise travel time between jobs. Send the closest available person to emergency calls. Better routing means more jobs per day.
Automatic Rescheduling
Customer needs to change? Technician calls in sick? The AI handles rescheduling, reassignment, and customer notification automatically. No dispatcher intervention needed.
Customer Notifications
Appointment confirmations, technician-on-the-way alerts, and reschedule notifications sent automatically. Customers stay informed without your office making calls.
Emergency Priority
Emergency jobs jump the queue. The AI finds the nearest available technician, clears their schedule if needed, and dispatches immediately. Routine work gets rescheduled automatically.
Gap Filling
When cancellations create openings, the AI can automatically offer slots to customers waiting for availability. Keep your schedule full and your technicians productive.
Set up in under an hour
Define your dispatch rules in plain English. The AI applies them consistently.
1
Connect simPRO
Link your simPRO account. The AI reads your technician roster, schedules, and job types. Credentials encrypted and stored securely.
2
Define dispatch rules
Tell the AI how to assign jobs – “commercial work to the commercial team, residential to the nearest available tech, emergencies to on-call.”
3
Let it schedule
The AI starts assigning jobs in simPRO immediately. Every booking, change, and notification happens automatically. Monitor through the audit trail.
Frequently asked questions
How does AI scheduling work for field service?
When a new job comes in, the AI agent checks technician availability, location, qualifications, and current workload. It assigns the job to the best-fit technician, creates the booking in simPRO, and notifies both the technician and the customer. Reschedules and cancellations are handled automatically.
Can the AI handle schedule changes and cancellations?
Yes. When a customer needs to reschedule or cancel, the AI agent handles the change, updates the schedule in simPRO, notifies the technician, and if the slot opens up, can automatically offer it to other customers waiting for availability.
Does AI scheduling work with simPRO?
Yes. Sprigr Team integrates directly with simPRO. The AI agent reads technician schedules, creates job bookings, updates assignments, and manages the full scheduling workflow within simPRO. Your team sees all changes exactly as if a dispatcher made them.
Can the AI consider technician skills and qualifications?
Yes. You define your dispatch rules and the AI follows them. Commercial fit-outs go to your commercial team. Residential emergency calls go to the nearest available technician. Specialised work goes to qualified specialists. The AI consistently applies your rules without human error.
How does this compare to manual dispatch?
Manual dispatch requires someone to check availability, make a judgment call, update the system, and notify the technician. AI does all of this in seconds, consistently, around the clock. No more scheduling conflicts, no more wrong technician sent to the wrong job, no more delays.
Ready for smarter scheduling?
AI dispatch that assigns the right tech to the right job, every time. Set up in under an hour.
Start Free — No Credit Card