Half your support tickets are people who can’t log in. The other half never finished onboarding. AI agents guide new buyers through setup, resolve access issues instantly, and keep your community active around the clock – so your onboarding completion rate goes up and your refund rate goes down.
Get Started FreeYour inbox is full of people who paid but can’t find their download link. New course buyers drop off after Module 1 because nobody nudged them forward. Community questions sit unanswered for days, making your paid group feel dead. Licence and access issues eat hours of manual work every week. You launched this product to create, not to run a help desk – but support is eating all your time.
Every buyer gets a guided onboarding sequence the moment they purchase. Access issues and login problems resolve themselves in seconds. Community questions get answered at 2 AM. Licence management and refund processing run on autopilot. Your onboarding completion rate climbs, refund requests drop, and you finally have time to build the next product instead of supporting the last one.
The support burden that comes with every digital product – automated so you can ship more and support less.
AI agents deliver tailored welcome sequences, setup walkthroughs, and getting-started nudges to every new buyer automatically. Bought a course? They get Module 1 guidance and a check-in on Day 3. Template pack? Setup instructions and a quick-win tutorial. The customers who complete onboarding are the ones who stay – and the ones who don’t are the ones requesting refunds.
The tickets that fill your inbox every day – login problems, download link requests, refund questions, licence issues – resolved in seconds. The AI agent checks account status, resets access, processes eligible refunds, and only escalates the genuinely tricky cases to you. Most digital product creators spend 60% of support time on access issues alone. This eliminates that.
A quiet community is a dying community. AI agents answer common questions from your knowledge base, point members to the right lesson or resource, and flag conversations that need your personal touch. Your members feel supported even when you’re heads-down building – which means they stick around and recommend you to others.
Automate licence provisioning, access grants, and expiry management. When customers purchase, upgrade, or cancel, the AI agent updates their access instantly and sends the right notifications.
Coordinate product launches across email, community, and support channels. AI agents handle pre-launch sequences, answer launch-day questions at scale, and manage the surge of new customer onboarding.
Keep affiliates and partners informed with automated updates on commissions, new assets, and launch schedules. AI agents handle routine partner enquiries so you can focus on growing the programme.
No developer needed. No coding. Just tell the agent what to handle.
Connect your email, payment system, community platform, and helpdesk. The agent sees new purchases, access issues, and member questions in real time. Credentials are encrypted and stored securely in your isolated environment.
Define the customer journey in plain English – “send a welcome sequence to every new buyer, resolve login and access issues automatically, answer common community questions from the knowledge base, follow up on trial users who haven’t logged in.”
New customers receive a tailored welcome sequence instantly, access problems resolve without a support ticket, and community questions get accurate answers around the clock. You build the next product – the agent runs the customer experience.
Sprigr Team connects to Gmail, Slack, webhooks, and your knowledge base for product documentation – so AI agents have the full context they need to support your customers and manage your community.
AI agents take over the support burden that comes with selling digital products. They onboard new buyers with setup guides and check-in sequences (the #1 way to improve completion rates and reduce refunds), resolve access and login tickets instantly, keep your community active around the clock, manage licences automatically, and handle the flood of questions during launches. You get to focus on creating the next product instead of supporting the last one.
Yes. AI agents are trained on your product documentation and knowledge base, so they can answer specific questions about any digital product you sell – whether it’s a course module, a template pack, a software tool, an ebook, or a membership. They understand the context of each product and provide accurate, helpful responses.
When a new customer purchases your product, the AI agent triggers a personalised welcome sequence. This can include setup instructions, getting-started guides, links to key resources, and check-in messages at defined intervals. The flow adapts based on which product was purchased and how the customer is progressing.
Yes, based on the rules you set. You can define refund policies in plain English – for example, “approve refunds within 30 days if the customer hasn’t completed more than 20% of the course.” The AI agent follows your rules, processes eligible requests, and escalates edge cases to you for a final decision.
No. Most digital product businesses are up and running in under an hour. Connect your tools, upload your product documentation as a knowledge base, tell the agent what to handle in plain English, and it starts working. No coding or developer required.
AI agents built for digital product sellers. Up and running in under an hour.
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