Organisation Settings

Organisation settings control workspace-wide configuration that affects all agents and team members. These settings are only accessible to users with the Owner role.

Accessing settings

Sign in to team.sprigr.com and click Settings in the sidebar. The settings page is divided into several sections described below.

Company name and slug

Company name

Your organisation’s display name. This appears throughout the portal, in email notifications, and in any customer-facing channels. You can change it at any time.

Slug

The URL-friendly identifier for your organisation, used in webhook URLs and API endpoints. The slug is set when you first create your workspace and can be changed, but be aware that changing it will break any existing webhook URLs or API configurations that reference the old slug.

Caution

If you change your organisation slug, update all external systems that reference your old webhook URLs. Existing webhook URLs will stop working immediately.

Company Directives

Company Directives are company-wide instructions that every agent in your workspace follows. Think of them as universal rules that sit on top of each individual agent’s persona.

Use Company Directives for:

• Compliance rules — “Never share customer personal information including phone numbers, email addresses, or account numbers in responses.”
• Brand voice — “Always respond in a professional, friendly tone. Use Australian English spelling.”
• Security policies — “Never provide internal system credentials, API keys, or passwords in any conversation.”
• Escalation rules — “If a customer expresses frustration or anger, acknowledge their feelings and offer to connect them with a human team member.”
• Language requirements — “Always respond in English unless the customer writes in another language, in which case respond in their language.”

Company Directives are added as free-form text. You can include multiple directives, and they will all be applied to every agent in the workspace.

Tip

Keep Company Directives focused on rules that truly apply to all agents. Agent-specific instructions (like “You are an IT help desk assistant”) belong in the agent’s persona, not in Company Directives.

Try asking your agent

“Add a company directive: ‘When responding to customer enquiries, always mention that we offer a 12-month warranty on all workmanship and are fully licensed and insured.’”

How directives interact with agent personas

When an agent receives a message, it follows both the Company Directives and its own persona. If there is a conflict between a Company Directive and an agent persona, the Company Directive takes priority. This ensures that company-wide rules (like data privacy policies) cannot be overridden by individual agent configurations.

Emergency stop (Kill switch)

Emergency Stop

The Emergency Stop button immediately halts all agent processing across your entire workspace. Every agent stops responding to messages, all running workflow steps are paused, and no new executions will start. This is a safety measure for situations where agents are behaving unexpectedly or a critical issue needs immediate containment.

When to use the kill switch

• An agent is sending incorrect or harmful information to customers
• A workflow is executing actions that need to be stopped immediately
• You have discovered a security concern that requires all agent activity to cease
• A misconfigured integration is causing unintended side effects

What happens when you activate it

1. All agents immediately stop processing new messages
2. Running workflow steps are paused at their current state
3. No new workflow executions will start
4. Incoming messages are queued but not processed
5. A red banner appears across the portal for all team members indicating that the kill switch is active

Restoring normal operation

To restore agent processing, click the Resume button on the settings page (or on the red banner). All agents will resume responding to messages, paused workflows will continue from where they stopped, and queued messages will be processed.

Note

Only Owners can activate or deactivate the emergency stop. Admins and Members will see the banner but cannot change the state.

Who can access settings

Setting	Owner	Admin	Member
View company name and slug	Yes	Yes	Yes
Change company name and slug	Yes	No	No
View Company Directives	Yes	Yes	No
Edit Company Directives	Yes	No	No
Activate/deactivate kill switch	Yes	No	No

Next steps

• Team Members — Invite team members and assign roles.
• Creating Agents — Create agents that will follow your Company Directives.
• Agent Settings — Configure individual agent personas and behaviour.
• Plans — Review your plan’s features and limits.