Usage

The Usage page gives you a clear picture of how your organisation is consuming its Sprigr Teams plan. Monitor token usage, message counts, per-agent costs, and storage — all in one place.

Accessing the Usage page

Sign in to team.sprigr.com and click Usage & Billing in the sidebar. The Usage page is the first tab you will see.

Usage metrics

The Usage page displays several key metrics for the current billing period:

Tokens used

AI tokens are the fundamental unit of consumption. Every message your agents process and every response they generate consumes tokens. The token count includes both input tokens (the messages and context your agent reads) and output tokens (the responses it generates).

The usage chart shows your token consumption over time, helping you identify trends and spikes.

Messages sent

A count of all messages exchanged with your agents during the current billing period. This includes messages from team members, external users (via channels), webhook-triggered messages, and workflow step executions.

Per-agent cost breakdown

See how much each agent is costing your organisation. This table shows:

• Agent name — The agent consuming tokens
• Messages — Number of messages handled by this agent
• Tokens — Total tokens consumed by this agent
• Percentage — This agent’s share of your total usage

This breakdown helps you identify which agents are consuming the most resources and whether any agents need optimisation (for example, switching a high-volume, simple agent to a lower performance tier).

Try asking your agent

“Show me which agents are using the most credits this month and suggest ways to optimise usage.”

Degradation thresholds

Sprigr Teams uses a three-tier system to manage usage relative to your plan’s limits:

Normal (under 80%)

Everything works as expected. Your agents respond to messages, workflows run, and all features are available.

Warning (80% - 95%)

A yellow warning banner appears in the portal, visible to all team members. The banner shows your current usage percentage and how many messages or tokens remain before you hit the limit.

Note

The warning banner is informational only — it does not affect any functionality. Your agents continue to work normally. Use this as a signal to review your usage and consider upgrading if you expect to exceed your limit.

Suspended (100%)

When you reach 100% of your plan’s message or token limit, agent processing is suspended. Agents will not respond to new messages until the next billing cycle starts or you upgrade to a higher plan.

During suspension:

• New messages are queued but not processed
• Existing conversations and data are preserved
• Workflows do not start new executions
• The portal shows a red banner explaining the suspension and offering an upgrade option

Caution

Suspension only affects AI-powered features. You can still sign in to the portal, view conversation history, manage settings, and upgrade your plan. Once the limit resets or you upgrade, agents resume processing automatically and any queued messages will be handled.

Usage chart

The usage chart shows your consumption over time, plotted as a line graph. You can view data for the current billing period or select a custom date range.

The chart helps you:

• Spot trends — See if usage is growing steadily, spiking on certain days, or declining
• Plan for upgrades — If you are consistently hitting 80%+ usage, it may be time to upgrade
• Identify anomalies — A sudden spike in usage might indicate an agent loop, a misconfigured workflow, or an unexpected surge in customer interactions

Tips for managing usage

• Optimise agent performance tiers — Agents on the Advanced tier consume more tokens per message than those on Fast or Balanced. If an agent handles simple, routine queries, switching it to a lower tier can significantly reduce token consumption.
• Review per-agent costs — If one agent is consuming a disproportionate share of your usage, check its persona and tool configuration. Long personas, excessive tool calls, and large knowledge base searches all increase token usage.
• Set up usage alerts — Monitor the warning banner and take action before you hit the limit.
• Archive unused agents — Disable agents that are no longer in active use to prevent them from consuming resources if they receive unexpected messages.

Next steps

• Plans — Compare plans and upgrade if you are consistently hitting usage limits.
• Payments — Manage your payment method and view invoices.
• Agent Settings — Optimise agent performance tiers to manage costs.